Return, Exchange & Refund Policy
Eligibility, process, and timelines for returns, exchanges, and refunds.
Last updated: 14 February 2026
Last Updated: 14 February 2026
This policy governs all purchases from nivaranest.com. By ordering, you accept these terms.
1. Mandatory Opening Video Requirement
Customers must record a clear, uncut unboxing video showing the sealed package, opening process, and products with visible tags to qualify for returns, exchanges, or refunds. Claims without a valid opening video are automatically rejected.
2. Eligibility Conditions
Return or exchange requests require:
- Request within 7 days of delivery
- Unused, unwashed, unworn products
- Intact original tags and packaging
- Valid opening video documentation
- Successful internal quality inspection
3. Non-Returnable Items
Used, washed, or damaged products; items lacking tags or original packaging; and clearance/sale merchandise cannot be returned unless defective.
4. Defective or Incorrect Products
Issues must be reported within 48 hours with a valid opening video. Nivara Nest may offer a replacement or refund at its sole discretion after verification.
5. Exchange Policy
Exchanges apply only to size issues, subject to stock availability. One exchange per order maximum.
6. Refund Processing
Approved refunds will be credited to the original payment method within 7–10 business days. Shipping charges are non-refundable except for verified defects or incorrect shipments.
7. Return Shipping
Nivara Nest covers return shipping for verified defects or incorrect deliveries. Customers pay return shipping for all other approved cases.