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RETURN, EXCHANGE & REFUND POLICY

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RETURN, EXCHANGE & REFUND POLICY

Last Updated: [14/02/2026]

This policy applies to all purchases made from www.nivaranest.com. By placing an order, you agree to the terms outlined below.

1. Mandatory Opening Video Requirement

To be eligible for any return, exchange, or refund, the customer must record a clear, uninterrupted opening (unboxing) video at the time of opening the delivered package. The video must clearly show the sealed package, the unboxing process without any cuts or edits, and the product with tags visible.

Claims raised without a valid opening video will not be accepted under any circumstances.

2. Eligibility for Return or Exchange

Return or exchange requests will be accepted only if all of the following conditions are met:

• Request is raised within 7 days of delivery

• Product is unused, unwashed, and unworn

• Original tags and packaging are intact

• Opening video is provided

• Product passes internal quality inspection

Nivara Nest reserves the right to reject any request that does not meet these conditions.

3. Non-Returnable Items

Used or washed products, items without tags or original packaging, products damaged due to misuse, and items purchased during clearance or sale are strictly non-returnable, unless defective.

4. Damaged, Defective, or Incorrect Products

Issues must be reported within 48 hours of delivery along with a valid opening video. Upon verification, Nivara Nest may offer a replacement or refund at its sole discretion.

5. Exchange Policy

Exchanges are permitted only for size issues and subject to stock availability. Only one exchange per order is allowed.

6. Refund Policy

Refunds will be processed only after successful quality inspection. Approved refunds will be credited to the original payment method within 7–10 business days. Shipping charges are non-refundable unless the issue is due to a verified defect or incorrect shipment.

7. Return Shipping

For verified defects or incorrect deliveries, return shipping will be borne by Nivara Nest. For all other approved cases, the customer bears return shipping costs.