Welcome to www.nivaranest.com (“Website”). These Terms & Conditions govern your access to and use of the Website and the purchase of products from Nivara Nest (“Company”, “we”, “us”, “our”).
By accessing this Website or placing an order, you agree to be bound by these Terms.
1. Eliglibility
You must be at least 18 years of age or using the Website under the supervision of a parent or legal guardian. By using this Website, you confirm that you are legally capable of entering into binding contracts under Indian law.
2. Product Information
All product descriptions, images, colors, sizes, and prices are provided for reference only.
Minor variations may occur due to screen resolution, lighting, or manufacturing processes. The Company reserves the right to modify or discontinue products at any time without notice.
3.Pricing & Payments
All prices are listed in Indian Rupees (INR). Prices are subject to change without prior notice.
Orders will be processed only after successful payment confirmation.
4.Order Acceptance & Cancellation
Placing an order does not constitute acceptance. Nivara Nest reserves the right to cancel any order due to stock unavailability, pricing errors, payment issues, or suspected fraudulent activity. Orders cannot be cancelled once dispatched.
5. Intellectual Property
All content on this Website, including text, images, logos, designs, and graphics, is the exclusive property of Nivara Nest. Unauthorized reproduction or use is strictly prohibited.
6.Limitation of Liability
Nivara Nest shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products or services. The Company is not responsible for delays caused by third-party logistics providers. Parents and guardians are responsible for supervising infants while using products.
7. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.
8. Modifications
The Company reserves the right to update or modify these Terms at any time. Continued use of the Website constitutes acceptance of the revised Terms.
RETURN, EXCHANGE & REFUND POLICY
This policy applies to all purchases made from www.nivaranest.com. By placing an order, you agree to the terms outlined below.
1. Mandatory Opening Video Requirement To be eligible for any return, exchange, or refund, the customer must record a clear, uninterrupted opening (unboxing) video at the time of opening the delivered package. The video must clearly show the sealed package, the unboxing process without any cuts or edits, and the product with tags visible. Claims raised without a valid opening video will not be accepted under any circumstances.
2. Eligibility for Return or Exchange Return or exchange requests will be accepted only if all of the following conditions are met:
• Request is raised within 7 days of delivery
• Product is unused, unwashed, and unworn
• Original tags and packaging are intact
• Opening video is provided
• Product passes internal quality inspection
Nivara Nest reserves the right to reject any request that does not meet these conditions.
3. Non-Returnable Items
Used or washed products, items without tags or original packaging, products damaged due to misuse, and items purchased during clearance or sale are strictly non-returnable, unless defective.
4. Damaged, Defective, or Incorrect Products Issues must be reported within 48 hours of delivery along with a valid opening video. Upon verification, Nivara Nest may offer a replacement or refund at its sole discretion.
5. Exchange Policy
Exchanges are permitted only for size issues and subject to stock availability. Only one exchange per order is allowed.
6. Refund Policy
Refunds will be processed only after successful quality inspection. Approved refunds will be credited to the original payment method within 7–10 business days. Shipping charges are non-refundable unless the issue is due to a verified defect or incorrect shipment.
7. Return Shipping
For verified defects or incorrect deliveries, return shipping will be borne by Nivara Nest. For all other approved cases, the customer bears return shipping costs.
PRIVACY POLICY
Nivara Nest values your privacy and is committed to protecting your personal information.
1. Information Collected
We may collect personal information including name, contact number, email address, billing
and shipping address, order history, and website usage data. Payment details are processed securely through third-party gateways and are not stored by us.
2. Use of Information
Information is used to process orders, provide customer support, communicate order updates and promotional offers, and improve website functionality.
3. Data Security
Reasonable security measures are implemented to protect personal information. Data is shared only with trusted service providers for order fulfillment and legal compliance.
4. Cookies
The Website may use cookies to enhance user experience. Users may disable cookies
through browser settings.
5. Third-Party Disclosure
We do not sell or rent customer data to third parties except as required for order fulfillment or by law.
6. User Rights
Users may request access, correction, or deletion of personal data by contacting customer support.
SHIPPING POLICY
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
2. Delivery Timeline
Estimated delivery time is 3–7 business days depending on the delivery location. Timelines are indicative and may vary due to courier or external factors.
3. Shipping Charges
Shipping charges, if applicable, are displayed at checkout and vary based on order value and location.
4. Delivery Responsibility
Customers must provide accurate shipping details. Nivara Nest is not responsible for delays or non-delivery due to incorrect information.
5. Failed Deliveries
If an order is returned due to incorrect address, failed delivery attempts, or customer unavailability, re-shipping costs shall be borne by the customer.
6. Shipping Coverage
Currently, Nivara Nest delivers within India only.